Complaints Policy

At NBe Brokers we are dedicated to providing you with “nothing but excellence”. However,
if you feel that we have failed to meet our own standards please let us know by using the
information shown below.

You can make a complaint by:

We will carry out a thorough investigation of all complaints to provide a resolution in a
timely manner and consider the relevant factors to ensure a fair outcome for the
customer.

If you remain unsatisfied once we have issued an outcome in writing or you are not happy
with our progress after 8 weeks, you may refer this matter to the Financial Ombudsman
Service. For more information please visit: http://www.financial-ombudsman.org.uk

You can contact the Financial Ombudsman Service by:

  • Email: complaint.info@financial-ombudsman.org.uk
  • Phone: 0800 023 4567
  • Writing to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Complaints Procedure

At NBe Brokers we are dedicated to providing you with “nothing but excellence”. However,
if you feel that we have failed to meet our own standards please let us know by using the
information shown below.

You can make a complaint by:

The procedure below outlines how complaints will be dealt with at NBe Brokers.

When a complaint is received:

We will aim to resolve your complaint promptly and you will receive a summary resolution
letter if we have a resolution within 3 working days following receipt of your complaint.
However, if we have not been able to resolve the matter within this time frame your
complaint will be acknowledged within 5 working days of receipt and an investigation will
be carried out.

When the investigation is complete:

We will contact you to discuss the outcome of the investigation and our resolution. Any
compensation we offer will be on a fair basis which will be explained to you. The resolution
will be sent to you in writing with advice on referring the matter to the Financial
Ombudsman Service if you remain unsatisfied.

If our investigation is still pending after 4 weeks of receipt, we will contact you to provide
an update on the progress and you will receive a letter advising the reason for the delay
and when we will next be in contact.

If we cannot resolve the investigation within 8 weeks of receipt:

We will contact you again to discuss the reasons for the delay and why we are not in a
position to give you a final response and let you know when we expect to be able to
provide it.

If you are not satisfied with our progress you can refer the complaint to the Financial
Ombudsman Service. Please visit http://www.financial-ombudsman.org.uk for more
details.

You can contact the Financial Ombudsman Service by:

At NBe Brokers we are dedicated to providing you with “nothing but excellence”. However,
if you feel that we have failed to meet our own standards please let us know by using the
information shown below.

You can make a complaint by:

We will carry out a thorough investigation of all complaints to provide a resolution in a
timely manner and consider the relevant factors to ensure a fair outcome for the
customer.

If you remain unsatisfied once we have issued an outcome in writing or you are not happy
with our progress after 8 weeks, you may refer this matter to the Financial Ombudsman
Service. For more information please visit: http://www.financial-ombudsman.org.uk

You can contact the Financial Ombudsman Service by:

  • Email: complaint.info@financial-ombudsman.org.uk
  • Phone: 0800 023 4567
  • Writing to: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Complaints Procedure

At NBe Brokers we are dedicated to providing you with “nothing but excellence”. However,
if you feel that we have failed to meet our own standards please let us know by using the
information shown below.

You can make a complaint by:

The procedure below outlines how complaints will be dealt with at NBe Brokers.

When a complaint is received:

We will aim to resolve your complaint promptly and you will receive a summary resolution
letter if we have a resolution within 3 working days following receipt of your complaint.
However, if we have not been able to resolve the matter within this time frame your
complaint will be acknowledged within 5 working days of receipt and an investigation will
be carried out.

When the investigation is complete:

We will contact you to discuss the outcome of the investigation and our resolution. Any
compensation we offer will be on a fair basis which will be explained to you. The resolution
will be sent to you in writing with advice on referring the matter to the Financial
Ombudsman Service if you remain unsatisfied.

If our investigation is still pending after 4 weeks of receipt, we will contact you to provide
an update on the progress and you will receive a letter advising the reason for the delay
and when we will next be in contact.

If we cannot resolve the investigation within 8 weeks of receipt:

We will contact you again to discuss the reasons for the delay and why we are not in a
position to give you a final response and let you know when we expect to be able to
provide it.

If you are not satisfied with our progress you can refer the complaint to the Financial
Ombudsman Service. Please visit http://www.financial-ombudsman.org.uk for more
details.

You can contact the Financial Ombudsman Service by: